Frequently Asked Questions (FAQ)
How can I place an order?
To place an order, simply browse our website and add the desired items to your cart. Proceed to checkout, where you'll enter your shipping and payment information. Once your order is confirmed, you'll receive an email confirmation with your order details.
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers.
Can I modify or cancel my order after it's been placed?
Unfortunately, after orders are processed and fulfilled, they cannot be modified or canceled. If you notice you need to make a change right after ordering, contact us immediately. If the order hasn’t been processed and fulfilled yet, we can make changes for you.
How do I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.
What is your return policy?
We offer a 30-day return period with a 20% restocking fee. Buyers are responsible for return shipping costs, and an RMA number is required for all returns. Please refer to our detailed return policy for more information.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination. Please contact us for more information regarding international shipping options.
How can I contact customer support?
Our customer support team is available via email sales@berryperformancesales.com or through the contact form on our website. We strive to respond to all inquiries within 24-48 hours during business days.
Are your products covered by a warranty?
Yes, many of our products come with a manufacturer's warranty. Warranty details vary by product, so please refer to the product description or contact us for specific warranty information.
I can’t find the product/brand I am looking for.
We are always expanding and have more products loading to our website daily. If you can't find what you need on our site, contact us and we can see if we can help.
How do the Rewards work?
Every $1 spent earns you 1 point. You can then use these points as discounts toward future purchases. You can view your existing points and ways to earn more by clicking the Rewards button at the bottom left corner of your screen. You must have an account with Berry Performance Sales to participate.
