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Find quick answers to our most common questions.
FAQs
Order & Shipping
1. How do I place an order?
You can place an order directly through our website by adding items to your cart and completing the checkout process.
2. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options listed at checkout.
3. How can I check the status of my order?
After your order is placed, you will receive a confirmation email with a link to track your order status in real time.
4. How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery address and the size of your order. Free shipping may be available for qualifying orders.
5. Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact our customer service team as soon as possible. Once your order has been submitted, we have a very short amount of time to make changes. After fulfillment has started, order information cannot be changed.
Cancellations will incur a fee ranging from 3-6% depending on the payment method used.
Product & Returns
1. What should I do if my product arrives damaged or defective?
If your product arrives damaged or is not working properly, please contact our customer service team as soon as possible.
2. How do I return a product?
To return a product, simply contact our support team with your order details. We will provide instructions and a return shipping address.
3. Are there any items that cannot be returned?
Certain products, such as custom or clearance items, may not be eligible for return. Please refer to our return policy for details.
4. When will I receive my refund?
Refunds are processed within 3–5 business days after we receive and inspect your returned item. The amount will be credited to your original payment method.
5. Can I exchange a product for a different model or size?
Yes, exchanges are possible if the item is unused and in its original packaging. Please contact us to arrange an exchange.
Account & Technical Support
1. How do I create an account?
Click the “Sign Up” or “Create Account” button on our website, then follow the prompts to enter your information and set up your account.
2. I forgot my password—how can I reset it?
On the login page, click “Forgot Password?” and follow the instructions to reset your password by email.
3. How do I update my personal information?
Log in to your account, go to “Account Settings” or “Profile,” and edit your personal details as needed.
4. Why am I having trouble logging in?
Please make sure your email and password are correct. If you’re still having issues, try resetting your password or contact our support team for help.
5. How can I contact technical support?
You can reach our technical support team via email, live chat, or the contact form on our Support Center page.
