FAQs

You can place an order directly through our website by adding items to your cart and completing the checkout process.

We accept major credit cards, PayPal, and other secure payment options listed at checkout.

After your order is placed, you will receive a confirmation email with a link to track your order status in real time.

Shipping costs are calculated at checkout based on your delivery address and the size of your order.

If you need to change or cancel your order, please contact our customer service team as soon as possible. Once your order has been submitted, we have a very short window to make changes, and orders that have already shipped cannot be cancelled.

Cancellation fees apply: 3.5% for credit card, PayPal, or backordered part cancellations, and 7% for orders on an installment or payment plan.

Some listings show an estimated ship date (ETA). These items are not in stock at the time of order and will not ship immediately. ETAs are provided by the manufacturer or supplier and are estimates only, so ship dates can change without notice.

No, we're unable to ship to P.O. Boxes. Please provide a physical delivery address at checkout.

Freight shipments must be inspected at the time of delivery. Any visible damage, shortages, or discrepancies need to be noted on the carrier's delivery receipt before you sign for it. Contact us within 48 hours of delivery so we can help with the claim.

Yes. International orders may require a custom shipping quote, and customers are responsible for any customs duties, taxes, or brokerage fees. Contact us for a quote before placing an international order.

Contact our customer service team within 48 hours of delivery with your order number, a description of the issue, and photos or video. Please don't install or use the item, since that can void your eligibility for a return or replacement.

Contact our support team with your order details within 30 days of your order shipping. Returns must be approved before anything is shipped back to us, and once approved, items need to be shipped within 10 calendar days.

Yes. The following are not eligible for return: custom-ordered products, programmers and tuners (unless brand new and factory sealed, and never connected to a vehicle), Open Box listings, installed or modified products, and items marked Clearance, Closeout, or Final Sale. Check our full return policy for details.

Refunds are processed within 3-5 business days after we receive and inspect your returned item. The amount will be credited to your original payment method.

We don't offer exchanges. If you need a different item, you can return your original order for a refund and place a new order.

Only if they're brand new and still factory sealed. Once a programmer or tuner has been connected to a vehicle, registered, or used to flash a tune, it's not returnable, even if the packaging looks unopened.

No, Open Box listings are final sale and not eligible for return.

Vehicle compatibility info on our listings is a guide, but it may not account for every modification, trim level, or custom build. If you're not sure a part fits, contact us before ordering so we can help confirm.

Some of our products are intended for race or off-road use only and may not be street legal in every state. It's the customer's responsibility to check local and state regulations before installing race-only parts on a street-driven vehicle.

Click the “Sign Up” or “Create Account” button on our website, then follow the prompts to enter your information and set up your account.

On the login page, click “Forgot Password?” and follow the instructions to reset your password by email.

Log in to your account, go to “Account Settings” or “Profile,” and edit your personal details as needed.

Please make sure your email and password are correct. If you’re still having issues, try resetting your password or contact our support team for help.

You can reach our technical support team via email, live chat, or the contact form on our Support Center page.