Refund policy
Returns & Refunds Last Updated: April 2026
We want you to love what you ordered. If something isn't right, here's everything you need to know.
30-Day Return Window
You have 30 days from the date of purchase to initiate a return. After this window, we are unable to accept returns. We do not offer exchanges — all approved returns are refunded per the terms below.
How to Initiate a Return
To request a return, contact us at sales@berryperformancesales.com with your order number and reason for return. All returns must be approved by our team before any item is shipped back to us. Once your return has been approved, your item must be shipped within 10 days of approval. Items shipped without prior approval or outside this window will be refused and returned to sender.
Return Conditions
To be eligible for a return, items must be:
- Unused and in original condition
- In original packaging
- Inclusive of all parts and accessories
Custom ordered products are non-returnable. If you're unsure whether your item qualifies, contact us before purchasing.
Once we receive your return, we will inspect the item before processing any refund. We reserve the right to deny or adjust your refund if the item is received in a condition that differs from what was originally shipped — including signs of use, missing parts, or damage that occurred after delivery.
Fees to Know Upfront
We believe in being transparent about costs:
- Restocking Fee: 20% — deducted from all return refunds
- Return Shipping: Buyer's responsibility on all standard returns
- Cancellation (Installment/Payment Plan): 7% fee to cover transaction costs
- Cancellation (Credit Card/PayPal): 3.5% processing fee
Damaged or Defective Items
If your order arrives damaged or defective, you must contact us within 48 hours of delivery at sales@berryperformancesales.com. Claims reported outside this window may not be eligible for resolution.
When contacting us, please include:
- Your order number
- A description of the issue
- Clear photos or video of the damage or defect
If your item was damaged during shipping, this is handled as a carrier claim separate from our standard return process — we will assist you in filing that claim. Items confirmed to be defective due to a manufacturing or fulfillment error will have return shipping costs covered by Berry Performance Sales.
Refunds
Once we receive and inspect your return, refunds are processed within 3–5 business days back to your original payment method. You'll receive a confirmation once it's been issued.
Questions?
We're happy to help before, during, or after your purchase. Email: sales@berryperformancesales.com
Berry Performance Sales reserves the right to update this policy at any time. Changes take effect immediately upon posting. It is the customer's responsibility to review the current policy at the time of purchase.
