Refund policy
Last Updated: June 2026
We want you to love what you ordered. If something isn't right, here's everything you need to know.
30-Day Return Window
You have 30 days from the date your order is shipped to initiate a return. After this window, we are unable to accept returns.
We do not offer exchanges. All approved returns are refunded according to the terms below.
How to Initiate a Return
To request a return, contact us at sales@berryperformancesales.com with your order number and reason for return.
All returns must be approved by our team before any item is shipped back to us.
Once your return has been approved, your item must be shipped within 10 calendar days of approval. Valid tracking information must be provided upon request.
Items shipped without prior approval, without verifiable tracking information upon request, or outside this window may be refused and returned to sender at the customer's expense.
Return Conditions
To be eligible for a return, items must be:
- Unused and in original condition
- In original packaging
- Complete with all original parts, hardware, manuals, accessories, and promotional items
The following items are not eligible for return:
- Custom-ordered products
- Programmers and tuners, unless brand new and factory sealed. Any unit that has been connected to a vehicle, registered, or used to flash a tune is not returnable, regardless of packaging condition
- Open Box listings
- Installed, modified, painted, coated, welded, cut, or otherwise used products
- Items marked as Clearance, Closeout, or Final Sale
Products sold as kits, complete systems, or bundled packages must be returned in their entirety. Partial returns are not accepted.
Items that include promotional products, discounts, or free gifts must be returned with all included items. If any promotional item is not returned, its retail value may be deducted from the refund.
We strongly recommend test-fitting all parts before installation, painting, coating, or modification.
Labor costs, installation fees, tuning expenses, diagnostic charges, rental vehicles, towing fees, downtime, or any other incidental or consequential costs are not reimbursable under any circumstances.
If you're unsure whether your item qualifies for return, contact us before purchasing.
Once we receive your return, we will inspect the item before processing any refund. We reserve the right to deny a return or reduce the refund amount if the item is received in a condition that differs from what was originally shipped, including signs of use, missing parts, altered packaging, or damage that occurred after delivery.
If a return is denied, the item will be shipped back to the customer at the customer's expense. We will attempt to contact the customer to arrange this. Denied returns left unclaimed after 30 days may be disposed of at our discretion.
Fitment Responsibility
Vehicle compatibility information is provided as a guide only and may not account for all modifications, trim levels, production changes, or custom applications.
It is the customer's responsibility to verify fitment before ordering.
Berry Performance Sales is not responsible for fitment issues resulting from vehicle modifications, engine swaps, aftermarket components, or inaccurate information provided at checkout.
If you have questions regarding compatibility, please contact us before placing your order.
Race Use & Off-Road Products
Some products sold by Berry Performance Sales are intended for race use, off-road use, or closed-course competition only and may not be legal for use on public roads.
It is the customer's responsibility to verify local, state, and federal regulations before installing or using these products on a street-driven vehicle.
Berry Performance Sales is not responsible for fines, citations, emissions violations, or other legal consequences resulting from the use of race-only or off-road-only parts.
Return Packaging Requirements
Do not write on, tape directly to, or affix shipping labels to the manufacturer's packaging.
Returned items must be shipped in an outer box or protective packaging sufficient to prevent damage during transit.
Items returned with damaged, altered, or missing packaging may be subject to additional deductions or denial of the return.
Customers are responsible for ensuring return packages are properly packed and delivered to us. We strongly recommend using a trackable and insured shipping service.
Fees to Know Upfront
We believe in being transparent about costs:
- Restocking Fee: 20% — deducted from all approved return refunds
- Return Shipping: Buyer's responsibility on all standard returns
- Cancellation (Installment/Payment Plan): 7% fee to cover transaction costs
- Cancellation (Credit Card/PayPal): 3.5% processing fee
- Cancellation (Backordered Parts): 3.5% fee, regardless of payment method, to cover processing costs already incurred
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery at sales@berryperformancesales.com.
Claims reported outside this window may not be eligible for resolution.
When contacting us, please include:
- Your order number
- A description of the issue
- Clear photos or video of the damage or defect
Do not install, modify, or use a damaged, defective, or incorrect item. Installation or use of such items constitutes acceptance of the product's condition and may void eligibility for return, replacement, or warranty consideration.
Items confirmed to be defective due to a manufacturing defect or fulfillment error will have return shipping costs covered by Berry Performance Sales.
Manufacturer warranties are separate from our return policy and may require inspection, troubleshooting, or approval directly through the manufacturer.
Refunds
Once we receive and inspect your return, refunds are processed within 3–5 business days back to your original payment method.
Original shipping charges, expedited shipping fees, freight charges, customs fees, duties, taxes, brokerage fees, and other non-refundable service costs are not eligible for reimbursement unless the return is the result of a verified fulfillment error by Berry Performance Sales.
Refunds are issued only to the original payment method used at checkout.
You'll receive a confirmation email once your refund has been issued.
Payment Disputes
If you experience an issue with your order, we ask that you contact us directly before initiating a chargeback or payment dispute.
Most concerns can be resolved quickly through our customer support team.
Questions?
We're happy to help before, during, or after your purchase.
Email: sales@berryperformancesales.com
Berry Performance Sales reserves the right to update this policy at any time. Changes take effect immediately upon posting. It is the customer's responsibility to review the current policy at the time of purchase.