Shipping policy
Last Updated: June 2026
We're committed to getting your order to you as quickly and transparently as possible. Here's everything you need to know about how we ship.
Order Processing Time
In-stock orders are typically processed and shipped within 1–2 business days of receiving payment, unless otherwise noted on the product page.
Orders placed on weekends or holidays will be processed on the next business day.
Processing times are estimates and may vary during periods of high order volume, severe weather events, holidays, or circumstances beyond our control.
Backordered Items & ETA Listings
Some listings display an estimated ship date (ETA). These items are not in stock at the time of order and will not ship immediately.
ETAs are provided by manufacturers and suppliers and are not guaranteed. Ship dates may change without notice.
By placing an order for an ETA listing, you acknowledge and agree to the estimated timeframe displayed on the product page.
If you need to cancel a backordered item, please refer to our Refund Policy for applicable cancellation fees.
Order Cancellations
Once an order is placed, cancellations are not guaranteed, as orders are sent to fulfillment quickly.
If you need to cancel an order, contact us immediately at sales@berryperformancesales.com.
If a cancellation is possible, applicable processing fees may apply in accordance with our Refund Policy.
Orders that have already shipped cannot be cancelled and must go through our standard return process.
Shipping Costs
Shipping costs are calculated at checkout based on the shipping method selected, package weight and dimensions, and destination address.
Available shipping options and costs will be displayed before you complete your purchase.
Warehouse Locations
Berry Performance Sales operates from Defiance, Ohio and ships from a nationwide network of warehouses, manufacturers, and distribution centers. Depending on product availability, orders may ship directly from the warehouse nearest available inventory to help reduce delivery times.
Estimated Delivery Times
Domestic orders typically arrive within 1–7 business days after shipment, depending on your location and the carrier.
Delivery times are estimates only and are not guaranteed.
Delays due to weather, carrier volume, customs processing, labor disruptions, or other circumstances beyond our control may occur.
Tracking Information
Once your order ships, you will receive a confirmation email with tracking information.
If your tracking has not updated within 48 hours of receiving your shipping confirmation, please contact us.
Shipping Address
Please ensure your shipping address is accurate and complete before placing your order.
If you need to update your address after placing an order, contact us immediately. We will do our best to accommodate your request, but address changes cannot be guaranteed once an order enters fulfillment.
Berry Performance Sales is not responsible for orders shipped to incorrect or undeliverable addresses provided by the customer.
We are unable to ship to P.O. Boxes. Please provide a physical delivery address at checkout.
Signature Requirements
Berry Performance Sales reserves the right to require an adult signature upon delivery for high-value orders.
Freight Deliveries
Freight shipments must be inspected at the time of delivery.
Any visible damage, shortages, or discrepancies must be noted on the carrier's delivery receipt before signing.
Failure to note damage or shortages at the time of delivery may limit or void the ability to file a freight damage claim.
If your freight shipment arrives damaged, contact us within 48 hours of delivery.
Lost or Stolen Packages
If your tracking shows your order as delivered but you have not received it, please:
- Check around your property and with neighbors
- Confirm the shipping address on your order
- Contact the carrier directly using your tracking number
If the issue remains unresolved, contact us within 5 business days of the marked delivery date.
We will work with you and the carrier to investigate the issue.
Berry Performance Sales is not responsible for packages confirmed as delivered by the carrier or for packages lost or stolen after delivery.
Refused or Undeliverable Shipments
Orders refused by the recipient or returned due to an incorrect or undeliverable address are subject to all applicable return shipping charges, restocking fees, and processing fees outlined in our Refund Policy.
International Shipping
We ship internationally.
International orders may require a custom shipping quote prior to purchase.
To request a quote, contact sales@berryperformancesales.com with:
- Your country and full delivery address
- The item(s) you are interested in purchasing
International customers are responsible for all customs duties, taxes, brokerage fees, import fees, and other charges imposed by their local government.
These charges are not included in shipping quotes and are non-refundable.
Questions?
We're happy to help before, during, or after your purchase.
Email: sales@berryperformancesales.com
Berry Performance Sales reserves the right to update this policy at any time. Changes take effect immediately upon posting. It is the customer's responsibility to review the current policy at the time of purchase.